Want to be our new Office Co-ordinator?

Job Vacancy: Office Co-ordinator

Salary: Living Wage - £12.00 per hour (£23,400pa)
Location: Paisley, Renfrewshire
Hours: 37.5 hours per week
Closing Date: Thursday 2nd May 2024
How to Apply: Please send CV and covering letter to info@trueorigin.org.uk

Click here to download the Position Description

The Organisation

True Origin is an ethical food business with a strong focus on people and planet. At True Origin, we view our primary mission as connecting smallholder farmers and producers from the global south with the UK market while educating UK consumers. Our present initiatives aim to seize the substantial growth opportunity presented to True Origin, with a focus on steering True Origin towards sustainability.

This role, reporting to the Office & E-commerce Manager, will be pivotal to the implementation of our growth plans as we continue to develop our current business and put in place building blocks that will enable significant future growth.

The successful applicant will be welcomed into a small, flexible team.

Key Role and Responsibilities

• To carry out office-based tasks to ensure smooth fulfilment of customer orders.
• To carry out general office co-ordination and administration tasks.
• Coordinating effective communication materials.
• Stay passionately informed about all the latest True Origin projects, products, and initiatives.

Core Tasks:

• Coordinating the end-to-end processing of all orders, whilst delivering consistently great customer service. This includes customer ordering, despatching, and invoicing via Sage.
• Provide finance admin support including owning the supplier invoicing process and supporting the customer statement process.
• Provide communication and administrative support to facilitate social media posts, mailings/newsletters, and wider marketing projects.
• Act as the first point of contact within the office, dealing with visitors and responding to phone and email enquiries.
• Ensure key spreadsheets, online stock availability and mailing analytics, are regularly maintained.
• Take charge of filing and office/warehouse supplies.
• Minute taking, as and when required.

Key business reporting and administration

• • Ensure records are maintained in an organised way to support business reporting.
  • Provide other communication and administrative support to the wider team as requested.

Miscellaneous

Support wider sales and warehouse activity particularly during holiday periods and carry out any other work necessary to maintain excellent customer service, and any other duties commensurate with this post, or as reasonably requested by management.

Skills and qualities required

• Well organised with good attention to detail.
• Excellent customer service and confidence in answering customer phone calls.
• Competent user of Microsoft Excel, Outlook, and Word.
• Good written and verbal communication skills.
• Numerate and comfortable reviewing data.
• Friendly, sociable, and approachable.
• Good team working skills, whilst being able to work on your own initiative.
• Ability to support and challenge others.
• Be proactive and adaptable to a fast-paced working environment.

Key benefits of working for True Origin

• 25 days annual leave
• Flexible bank holidays
• Ongoing training and development
• Small, friendly, and supportive team
• Social events, once per quarter
• Living Wage employer

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religion or belief; race or ethnicity; age; sexual orientation or gender reassignment; or, whether they are married or are in a civil partnership; or, whether they are pregnant or on maternity leave or whether they are disabled.

Interviews will take place week commencing 6th May 2024.