Want to be our new Office Co-ordinator?

Angus Coull • April 24, 2024

Exciting Opportunity to Help Grow an Ethical Food Business

Job Vacancy: Office Co-ordinator

Salary: Living Wage - £12.00 per hour (£23,400pa)
Location: Paisley, Renfrewshire
Hours: 37.5 hours per week
Closing Date: Thursday 2nd May 2024
How to Apply: Please send CV and covering letter to info@trueorigin.org.uk


Click here to download the Position Description


The Organisation

True Origin is an ethical food business with a strong focus on people and planet. At True Origin, we view our primary mission as connecting smallholder farmers and producers from the global south with the UK market while educating UK consumers. Our present initiatives aim to seize the substantial growth opportunity presented to True Origin, with a focus on steering True Origin towards sustainability.


This role, reporting to the Office & E-commerce Manager, will be pivotal to the implementation of our growth plans as we continue to develop our current business and put in place building blocks that will enable significant future growth.


The successful applicant will be welcomed into a small, flexible team.


Key Role and Responsibilities

  • To carry out office-based tasks to ensure smooth fulfilment of customer orders.
  • To carry out general office co-ordination and administration tasks.
  • Coordinating effective communication materials.
  • Stay passionately informed about all the latest True Origin projects, products, and initiatives.


Core Tasks:

  • Coordinating the end-to-end processing of all orders, whilst delivering consistently great customer service. This includes customer ordering, despatching, and invoicing via Sage.
  • Provide finance admin support including owning the supplier invoicing process and supporting the customer statement process.
  • Provide communication and administrative support to facilitate social media posts, mailings/newsletters, and wider marketing projects.
  • Act as the first point of contact within the office, dealing with visitors and responding to phone and email enquiries.
  • Ensure key spreadsheets, online stock availability and mailing analytics, are regularly maintained.
  • Take charge of filing and office/warehouse supplies.
  • Minute taking, as and when required.


Key business reporting and administration

  • • Ensure records are maintained in an organised way to support business reporting.
    • Provide other communication and administrative support to the wider team as requested.


Miscellaneous

Support wider sales and warehouse activity particularly during holiday periods and carry out any other work necessary to maintain excellent customer service, and any other duties commensurate with this post, or as reasonably requested by management.


Skills and qualities required

  • Well organised with good attention to detail.
  • Excellent customer service and confidence in answering customer phone calls.
  • Competent user of Microsoft Excel, Outlook, and Word.
  • Good written and verbal communication skills.
  • Numerate and comfortable reviewing data.
  • Friendly, sociable, and approachable.
  • Good team working skills, whilst being able to work on your own initiative.
  • Ability to support and challenge others.
  • Be proactive and adaptable to a fast-paced working environment.


Key benefits of working for True Origin

  • 25 days annual leave
  • Flexible bank holidays
  • Ongoing training and development
  • Small, friendly, and supportive team
  • Social events, once per quarter
  • Living Wage employer


We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religion or belief; race or ethnicity; age; sexual orientation or gender reassignment; or, whether they are married or are in a civil partnership; or, whether they are pregnant or on maternity leave or whether they are disabled.


Interviews will take place week commencing 6th May 2024.


By Angus Coull March 26, 2025
After six years of leadership, Mary Popple has retired from her role as Chair of the True Origin Board to assume the role as an ordinary board member. She leaves a legacy of steadfast, values-led leadership, resilience and commitment to Fair Trade during a period of significant transition for the social enterprise. First appointed to the True Origin Board in 2013, Mary became the first woman to take on the role of Chair in April 2019. Her journey into the position was shaped by a successful career in the IT industry and a passion for Fair Trade. Mary was an active member of the influential St Andrews Fair Trade group which successfully campaigned to designate the town as a Fairtrade area, and for The Open Golf championship to become the first UK sports tournament to commit to using Fairtrade products. This was complemented with over twenty years’ experience of involvement in other trade justice and development opportunities for women. During her six-year tenure as Chair of the True Origin board, Mary strategically led the social enterprise through a challenging external environment at a challenging time for many small businesses. Less than a year into her new role, the Covid pandemic emerged, causing significant uncertainty for staff, producers and customers as well as disruption in global supply chains. The war in Ukraine and cost-of-living crisis soon followed. Despite the challenges, under Mary’s leadership, True Origin generated over £2.3million in sales income that included £733,000 worth of Kilombero rice from Malawi. That’s equivalent to 245 tonnes or nearly 5 million servings of rice! The sale of the rice provides families in Malawi, one of the least developed countries in the world, with sustainable incomes and better food security. Mary played an instrumental role in rolling out the social enterprise’s rebrand and positioning the organisation as the go-to place for fair and fine products under the new True Origin banner. The product range subsequently increased during her tenure, solidifying True Origin’s reputation in the fine foods market. New products included a range of condiments such the soon-to-become both a customer favourite and one of Mary’s favourite products, sun-dried fig balsamic reduction as well as the popular beer bread of which over 150,000 packets were sold during her term. Mary’s leadership as Chair will also be remembered for her values-led approach, guiding the organisation to decisions with its founding fair trade principles in mind and the interests of producers always at the forefront. She invested time in expanding the board’s skillset and further developing the organisation’s robust governance procedures, upholding True Origin’s commitment to transparency with its stakeholders and leaving the organisation in a strong position to tackle future challenges. She also brought an instinctive knowledge of Fair Trade customers in Scotland and beyond to the role.
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