An Update from the Chair and MD

As you are aware, it came to our attention on 27th November that there is a quality issue with the Peach and Ginger Jam that we source from Eswatini Kitchen, with some jars developing a surface mould,  As you know, we have been investigating the issue and the root cause and we asked you to stop selling/consuming all products from the Eswatini range whilst this investigation was ongoing.

We know the wait for results has been frustrating and we apologise for the inconvenience this has caused. The delay has been because the lab needed time to culture the mould and to see if other products developed anything similar.

Unfortunately, we are now confirming that we are widening the scope of the product recall to include all the other jam and marmalade products in the Eswatini range (listed below). Whilst the incidence of mould in these other products is much lower, there are some jars that are developing mould, and the investigation is finding some issues with the vacuum seals on these products. We have now informed Food Standards Scotland (FSS) of the need to recall these additional products (only where they have black lids):

• Lime Marmalade
• Orange Marmalade
• Orange & Cinnamon Marmalade
• Ruby Grapefruit Marmalade

In line with the FSS recall, customers need to contact the place they bought the stock. For customers who have ordered these products direct from True Origin:

1. We will be in touch in the next week to confirm credit note/refund process for affected stock that you have ordered
2. Please destroy any remaining stock you have
3. If you sell stock on, please display the recall notice you will be emailed for your customers to see.

Customers who purchased any of these products from elsewhere, need to contact the retailer that sold them the product.