Coronavirus Update

Nicola Taylor • March 19, 2020

In these very challenging and unprecedented times, I wanted to update you on the steps JTS are taking to try and keep supplying you our products.

This week we have been extremely busy particularly with rice orders and the team have been working very hard to try and satisfy all of these. To the extent that it is within our control, we plan to continue to process and ship orders. From Monday we will move to twice weekly shipping on Tuesdays and Thursdays.

From Monday 23rd March the JTS team will be largely working from home for all activities that can be done remotely, with email access but limited phone access. We will aim to respond to you as normal by email but it is possible there will be times when the phones are not answered. We are trying to ensure phones can be diverted but have not yet managed this so please accept our apologies if you call and don’t get a reply.

We are working hard with our suppliers to ensure incoming supplies reach us as planned, again to the extent that this is within our control.

We will do our best to keep you updated as the situation changes.

With our very best wishes

Tracy Mitchell

Business Manager

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We’re absolutely thrilled to share some incredible news: Ethical Consumer has extended its prestigious Best Buy status to the entire True Origin product range and Traidcraft Tea! This recognition previously applied only to our True Origin Kilombero rice, but now it covers all True Origin products — and our beloved Traidcraft Tea as well. This is a huge moment for us — and for everyone who chooses to shop with purpose. The Best Buy label is Ethical Consumer’s highest ethical rating, reserved for brands and products that go above and beyond in areas like environmental impact, workers’ rights, sustainability, and transparency. To receive this mark across our True Origin product range is a powerful endorsement of our ongoing commitment to fairness, justice, and sustainability in global trade – and of the way we do business here in the UK too. Ruairidh Fraser, researcher at Ethical Consumer, said “True Origin are clear ethical leaders in their field, so we're delighted to expand our Best Buy certification to cover all of their branded products. It’s rare to find a company of True Origin’s size which demonstrates such a comprehensive understanding of its social and environmental impact.” He continued “True Origin scored 100/100 for its approach to its supply chain, going above and beyond to ensure that workers’ rights are respected and their communities supported. From agriculture to food waste, they are rejecting greenwash and are instead focused on doing the right thing where it matters." From the fragrant Kilombero rice grown in the heart of Malawi to the rich, responsibly sourced Traidcraft Tea, from the fantastic relishes and spices from South Africa to the exotic Kenyan jams — every product in our portfolio stands for dignity, opportunity, and ethical excellence.  We couldn’t have done it without our producer partners, staff and customers. Every time you choose True Origin or Traidcraft, you’re choosing a better world — and now you’ve got Ethical Consumer’s seal of approval to back that choice. 🛒 Explore the full Best Buy-approved range here . 📣 Spread the word and tag us when you share the news! Together, we’re changing trade for good. See Ethical Consumer Best Buy Label